Claims Professionals

Terry D. Peterson president and staff attorney

Terry is an attorney, licensed to practice law in Washington and Oregon. In addition to serving as our firm's president, Terry also functions as in-house counsel, representing employers in workers' compensation, Department employment services and DOSH litigation. In addition to his litigation work, Terry is also an on-call resource to our claim staff and our clients. Read more »

Pamela Kaye Dooner vice president

Pamela is a certified self-insured claims administrator and has been with CRM since 1993. Prior to her association with CRM, Pamela was employed as a State Fund and self-insured claims administrator with Maxson Young in Everett. During her first few years with Maxson Young, Pamela was the sole claims administrator for a nursing home retrospective rating group that enjoyed the distinction of being the top retro group in 1990 in terms of percentage of returned premium. She continues to manage the program today. Pamela also led an innovative program involving the development of a job bank to be used for transitional work/ early return to work purposes which also met ADA requirements. This program served as a model for other employers in the state and was subsequently marketed nationally by another firm.

Pamela has more than eighteen years experience in health care. She is a graduate of San Diego College for Medical Assisting at San Diego State University.  Following graduation, she then practiced as a medical assistant in California prior to moving to Washington.

Cheryl Penoyer SElf insured claims administrator and data analyst


Cheryl has been a member of the CRM team since 1998 handling the financial aspects of our self-insured claims; medical bill adjusting, loss run reporting and reporting to state and federal agencies. She also administers various aspects of self-insured claims.  Cheryl is an L&I-certified self-insurance claims manager.  Prior to joining CRM, Cheryl worked at US Marine where she was first introduced to workers' compensation. Cheryl earned her AA degree in Accounting and Business Management from Eastern Washington University.


Jill Buckley Gibson LEGAL ASSISTANT

Jill has been with CRM since 2005 and was the Senior Legal Assistant to CRM's legal staff.  In this capacity she oversaw the administration of the staff attorneys' case loads before the Board of Industrial Insurance Appeals. Jill has since "retired" but still works as a back up legal assistant as circumstances require.


Dani Davich joined our firm in 2017 as our lead legal assistant. She is responsible for scheduling attorney time for depositions and trial dates. Prior to her employment with CRM, Dani worked for ten years as the scheduling coordinate for a Redmond-based orthodonist's office.