Claims Professionals

Terry D. Peterson president and staff attorney

Terry is an attorney, licensed to practice law in Washington and Oregon. In addition to serving as our firm's president, Terry also functions as in-house counsel, representing employers in workers' compensation, Department Employer Services and DOSH litigation. In addition to his litigation work, Terry is also an on-call resource to our claim staff and our clients. Read more »

Pamela Kaye Dooner vice president

Pamela is a certified self-insured claims administrator and has been with CRM since 1993. Prior to her association with CRM, Pamela was employed as a State Fund and self-insured claims administrator with Maxson Young in Everett. During her first few years with Maxson Young, Pamela was the sole claims administrator for a nursing home retrospective rating group that enjoyed the distinction of being the top retro group in 1990 in terms of percentage of returned premium. She continues to manage the program today. Pamela also led an innovative program involving the development of a job bank to be used for transitional work/ early return-to- work purposes which also met ADA requirements. This program served as a model for other employers in the state and was subsequently marketed nationally by another firm.

Pamela has more than eighteen years’ experience in health care. She is a graduate of San Diego College for Medical Assisting at San Diego State University.  Following graduation, she then practiced as a medical assistant in California prior to moving to Washington.


Cathy Reineke Loss Prevention specialist


Cathy comes to us with over 30 years in the Risk Management field.  During those years she has worked for public sector, non-profit and private sector organizations.   Prior to her employment with CRM, Cathy was most recently employment by the San Mateo County Schools, Insurance Group as its executive director and was previously the risk manager for Seattle Public Schools.  



Jill Buckley Gibson LEGAL ASSISTANT

Jill has been with CRM since 2005 and was the Senior Legal Assistant to CRM's legal staff.  In this capacity she oversaw the administration of the staff attorneys' case loads before the Board of Industrial Insurance Appeals. Jill has since "retired" but still works as a back up legal assistant.


Cydni joined our firm in 2018.  Cydni is responsible for case and witness scheduling for our staff attorney.   Her educational background include studies in accounting and nursing.  She was also previously employed as a pharmacy technician.